Cookies

We use cookies to gather intelligence and information for our website, this helps us enhance your user experience. This does not mean we gather your personal information.

However, if you wish to turn cookies off, here is how:

Click HERE for link showing detailed instructions on how to remove cookies

This will open a new tab in your browser, do not forget to come back!

We use various software tools to gather information, which include Google Webmasters, Google Analytics, Google AdwordsBing Ads, Bing Webmasters & CrazyEgg. You can see their privacy policies by clicking the relevant links.

Some of our clients use Google Adwords, and when we engage in remarketing, we need to explain that there should be a remarketing policy on their website. Google suggests the following:

What to include in your privacy policy for remarketing

“The remarketing or similar audiences feature in AdWords allows you to reach people who previously visited your website, and match the right people with the right message. While remarketing can be a great way to attract past visitors back to your site, you should inform these people that you gather information for remarketing or similar audiences on your website.”

“When you use the remarketing or similar audiences feature in your website, you’re required to have the following information in your website’s privacy policy:

  • An appropriate description of how you’re using remarketing or similar audiences to advertise online.
  • A message about how third-party vendors, including Google, show your ads on sites across the Internet.
  • A message about how third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to your website.
  • Information about how your visitors can opt out of Google’s use of cookies by visiting Google’s Ads Settings. Alternatively, you can point your visitors to opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt out page.

Using DoubleClick’s remarketing pixels

“If you’re using DoubleClick’s remarketing pixels, your privacy policy can instead tell people to opt out of DoubleClick’s use of cookies by visiting the DoubleClick opt-out page or the Network Advertising Initiative opt-out page.

You can see the full article here:

Additionally, we host all our client websites, including our own, on UK based servers that are run through a company called Paragon (Vidahost). Most websites use databases, and within that database there may be user information. Each of our clients is responsible for their own data protection and each should be following the rules and regulations regarding GDPR, and we will help our clients as much as is possible if requested. You can see the Paragon privacy policy by clicking the link.

Internally we use the G Suite of products for everything we do, including emails which are all held through gmail within the G suite of products. because we use this area significantly in our business and it holds documents and images that are owned by our clients, for our internal use, we change the passwords regularly. You can see the G Suite privacy policy by clicking the link. Additionally Google have a page dedicated to Privacy and Compliancy which you can see by clicking the link.

We also use a project management tool called Podio, which is owned by Citrix, and here we store user names and passwords. Only our team have access to everything, and our team includes those in the UK offices and the team leader in our partner support team in Pakistan. Additionally, within each workspace, which  is a dedicated client area, we may add in clients on request. Podio shows an audit trail of what has been done and by who, and at what time. We can also see when people have logged in. Because of the nature of this area, we change the passwords on a regular basis. You can see the Podio privacy policy by clicking the link. Also you can see about where they hold the data and how to request a deletion of information by clicking the links.

For email marketing, you already know we us gmail for our emails, but we also store your details on Mailchimp. Mailchimp automatically gives you the option to unsubscribe, and we will also be happy to show you the data we hold there to, and remove you if you wish. You can see the mailchimp privacy policy by clicking the link.

We also use HubSpot to collect email addresses when someone requests a website audit, this is the pop-up you may have seen on the website, and contact forms also collect email addresses. We do not add you to an email marketing list from these forms. You can see the HubSpot privacy policy by clicking the link.

When it comes to social media, again we are very careful to protect our clients data, and you can see the privacy policies of the social media platforms we use by clicking the links.

We also use Skype to communicate internally, with our partners and with our customers from time to time. You can see the Skype privacy policy by clicking the link.

We can confirm we NEVER sell your details to any third party, nor do we share your details to any person outside of our team and associate partners without your permission.

In all instances, we are happy to remove any data that you do not wish us to hold. Simply email tracy@m3sm.co.uk with your request and this will be actioned in a timely manner. If you wish to know exactly what data is held by us, again please email us and we will be happy to let you know.

We have willingly disclosed all the software we use within our business so that you have a clear and transparent overview of where we maybe holding your data. We will keep this updated when we make any changes to our processes. However, if we have missed anything, please let us know by emailing tracy@m3sm.co.uk